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Customer Service Hours


Please contact our Sales and Service Team during the hours below. All Team members are factory trained and certified in the products we carry and will be happy to assist you.

Please fax, email or call for pricing on larger orders, or pricing to outfit your entire home in Baldwin.

Monday, Tuesday, Wednesday, Friday: 10:00 AM - 5:30 PM
Thursday: 10:00 AM - 7:00 PM
Saturday:  09:00 AM - 4:00 PM

*All hours are Eastern Standard Time

Phone: 1-800-358-2469
Local: 610-373-1040
Fax: 610-373-1687


Baldwin Brass Center Showroom
623 Penn Avenue
West Reading, PA 19611
(Parking in rear)

All Customer Service and Sales team members are committed to making your experience with Baldwin as simple and as enjoyable as possible. All team members are factory trained and certified to assist you with all of the products we offer online and in our showroom. Our staff and showroom are located in West Reading PA, allowing our sales professionals to physically handle and train with the products we sell. When you call us you are not contacting a call center; you can be assured that the we take our commitment to customer service seriously and will do everything we can to not only make sure your order is correct, but to quickly and efficiently resolve any problems that may arise before, during or after your order was placed.

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Baldwin Hardware Direct - 623 Penn Avenue, West Reading, PA 19611, US| sales@baldwinbrasscenter.com