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Terms & Conditions

Terms and Conditions of Use

Welcome to BaldwinHardwareDirect.com. This site is provided and managed by The Compleat Baldwin Brass Center. Please carefully read these Terms and Conditions and Privacy Policy before using our website. BaldwinHardwareDirect.com (Baldwin Brass Center) provides services to you subject to the following Terms and Conditions. By using BaldwinHardwareDirect.com, you agree to follow and be bound by these Terms and Conditions and our Privacy Policy without modification.

Use of BaldwinHardwareDirect.com

BaldwinHardwareDirect.com may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this website may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. BaldwinHardwareDirect.com, The Compleat Baldwin Brass Center and its subsidiaries reserve the right to refuse service, terminate accounts and / or cancel orders at its discretion, including, without limitation, if BaldwinHardwareDirect.com (The Compleat Baldwin Brass Center) believes that customer conduct violates applicable law or is harmful to the interests of The Compleat Baldwin Brass Center and its subsidiaries.

Information You Submit

No information or material provided to The Compleat Baldwin Brass Center by you through BaldwinHardwareDirect.com may contain vulgar, obscene, threatening or otherwise unlawful language or material. By sending any how-to or product information or material, you grant The Compleat Baldwin Brass Center an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute materials or information, and you represent and warrant that you own or otherwise control all of the rights to such information or materials and that The Compleat Baldwin Brass Center is free to use ideas, concepts, know-how or techniques that you send us for any purpose. However, we will not release your name or otherwise publicize the fact that you submitted materials or other information to us unless we obtain your permission to use your name or we are required to do so by law. Please review our Privacy Policy for a complete description of how we handle personal information submitted in the process of ordering products or registering on BaldwinHardwareDirect.com

Electronic Communications 

When you visit BaldwinHardwareDirect.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All software and content included on BaldwinHardwareDirect.com, such as text, graphics, logos, button icons, images, audio clips and software, is the owned or licensed property of The Compleat Baldwin Brass Center, or its software and content suppliers and protected by United States and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on our website is the exclusive property of The Compleat Baldwin Brass Center and protected by United States and international copyright laws. The Compleat Baldwin Brass Center grants you permission to view and use content and software made available to you on BaldwinHardwareDirect.com in connection with your use of the website. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content and software on our website, is strictly prohibited. 

Product Information and Warranties 

Unless indicated otherwise, most products and services featured on BaldwinHardwareDirect.com are available directly from or through The Compleat Baldwin Brass Center. The Compleat Baldwin Brass Center has made a conscientious effort to display and describe its products and services on BaldwinHardwareDirect.com accurately so that you can understand each product’s design as well as the services offered. Furthermore, The Compleat Baldwin Brass Center is constantly improving its information, products and services. Consequently, The Compleat Baldwin Brass Center cannot and does not guarantee the accuracy or completeness of the information, including prices, product images, specifications, availability and services. Products and services are the responsibility of the manufacturer or provider of those services and are covered by the warranties offered by such manufacturers or providers.

License and Site Access 

BaldwinHardwareDirect.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify any portion of it, except with express written consent of The Compleat Baldwin Brass Center. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, image stripping, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of The Compleat Baldwin Brass Center. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of BaldwinHardwareDirect.com and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing The Compleat Baldwin Brass Center or BaldwinHardwareDirect.com's name or trademarks without the express written consent of The Compleat Baldwin Brass Center. You may not use any direct linking or source-calling of any media presented on this web site. Any unauthorized use terminates the permission or license granted by The Compleat Baldwin Brass Center. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of BaldwinHardwareDirect.com so long as the link does not portray BaldwinHardwareDirect.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any BaldwinHardwareDirect.com (or The Compleat Baldwin Brass Center) logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account 

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Reviews, Comments, Communications, and Other Content 

If you do post content or submit material, submit suggestions, ideas, comments, questions, or other information, the content must not be illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable or consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of such content. BaldwinHardwareDirect.com (The Compleat Baldwin Brass Center) reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant BaldwinHardwareDirect.com (The Compleat Baldwin Brass Center) a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant BaldwinHardwareDirect.com (The Compleat Baldwin Brass Center) and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify BaldwinHardwareDirect.com (The Compleat Baldwin Brass Center) for all claims resulting from content you supply. BaldwinHardwareDirect.com (The Compleat Baldwin Brass Center) has the right but not the obligation to monitor and edit or remove any activity or content. BaldwinHardwareDirect.com (The Compleat Baldwin Brass Center) takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss

All items purchased from BaldwinHardwareDirect.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. 

Acceptance of Orders

Receiving an order acknowledgement via email doesn't guarantee the acceptance of an order.
BaldwinHardwareDirect.com reserves the right to limit the quantity of items ordered and / or refuse to sell to any customer. Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will be charged when your order is ready to ship, as mentioned under the "Shipping Policies" section of the website. If your order is unable to ship within 24 hours, we will notify you via email or other communication channel. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

Links to Other Websites

BaldwinHardwareDirect.com may contain links to other websites so that you can learn more about the products available at BaldwinHardwareDirect.com (The Compleat Baldwin Brass Center) and have access to other information BaldwinHardwareDirect.com (The Compleat Baldwin Brass Center) feels may be of interest to you. BaldwinHardwareDirect.com (The Compleat Baldwin Brass Center) is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by BaldwinHardwareDirect.com (The Compleat Baldwin Brass Center) of the website or of any association with its operators. While BaldwinHardwareDirect.com (The Compleat Baldwin Brass Center) will make commercially reasonable efforts to ensure that these websites meet your approval, BaldwinHardwareDirect.com (The Compleat Baldwin Brass Center) does not have control over and is in no manner responsible or liable for the availability and content of the websites to which BaldwinHardwareDirect.com is linked. BaldwinHardwareDirect.com (The Compleat Baldwin Brass Center) makes no representations whatsoever about any other website you may access through BaldwinHardwareDirect.com. Any concerns regarding products or services offered by a website to which BaldwinHardwareDirect.com is linked or the link itself should be directed to the operator of that specific website and not to BaldwinHardwareDirect.com (The Compleat Baldwin Brass Center). 

Pricing

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed  suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day.  Despite our best efforts, a small number of the items in our catalog may be miss-priced  In the event that an item is miss-priced  BaldwinHardwareDirect.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

Product Descriptions 

BaldwinHardwareDirect.com attempts to be as accurate as possible. However, BaldwinHardwareDirect.com (The Compleat Baldwin Brass Center) does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product you purchase from us is not as described, your sole remedy is to return it in unused condition. We have also made every effort to display as accurately as possible the colors and finishes of our products that appear on the site. However, as the vary on the actual product, we cannot guarantee that any color or finish displayed on BaldwinHardwareDirect.com will be accurate.

Disclaimer 

You assume all responsibility and risk for the use of BaldwinHardwareDirect.com. BaldwinHardwareDirect.com is provided by The Compleat Baldwin Brass Center on an as-is basis. The Compleat Baldwin Brass Center and its subsidiaries make no representation or warranties of any kind, express or implied, as to the operation of our website or the information, content, materials or products included on our website. To the full extent permissible by applicable law, The Compleat Baldwin Brass Center and its subsidiaries disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchant-ability and fitness for a particular purpose, non-infringement of intellectual property rights or other proprietary rights and freedom from errors, viruses, bugs or other harmful components. The Compleat Baldwin Brass Center and its subsidiaries won’t be liable for damages of any kind arising from the use of BaldwinHardwareDirect.com including, but not limited to direct, indirect, special, incidental, punitive, consequential damages or damages resulting from loss of use, data, profits or business interruption arising from or in any way connected with the use of BaldwinHardwareDirect.com. This also includes any delays on BaldwinHardwareDirect.com, the inability to use BaldwinHardwareDirect.com, or any portion thereof, or any hyperlinked website, whether based on contract, tort, negligence, strict liability or otherwise, even if The Compleat Baldwin Brass Center or any of its subsidiaries has been advised of the possibility of such damages. 

General

Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to this website. BaldwinHardwareDirect.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the BaldwinHardwareDirect.com web site following any such change constitutes your unconditional agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this Web site. You agree that this agreement and your use of BaldwinHardwareDirect.com are governed by the laws of the state of Pennsylvania, United States. Use of BaldwinHardwareDirect.com is unauthorized in any jurisdiction that does not give full effect to all provisions of this agreement, including without limitation this paragraph and the warranty disclaimers and liability exclusions above. 


The Compleat Baldwin Brass Center has endeavored to comply with all legal requirements known to it in creating and maintaining our website but makes no representation that materials on our website are appropriate or available for use in any particular jurisdiction. Use of our website is unauthorized in any jurisdiction where all or any portion of our website may violate any legal requirements and you agree not to access our website in any such jurisdiction. You are responsible for compliance with applicable laws. Any use in contravention of this provision or any provision of this agreement is at your own risk, and if any part of this agreement is invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the agreement shall govern such use. 

Import and Export Compliance and Restrictions

You shall, in connection with your use of any of The Compleat Baldwin Brass Center's websites & services, comply with all applicable import, export and re-export control laws and regulations of any country, including the U.S. Export Administration Regulations, the U.S. International Traffic in Arms Regulations, Council Regulation (EC) No 428/2009 on the control of exports of dual-use items and technology, and country-specific economic sanctions programs or embargoes adopted against countries or individuals under any applicable national or international legislation, including any measures implemented by the U.S. Office of Foreign Assets Control.

BaldwinHardwareDirect.com and The Compleat Baldwin Brass Center is not responsible not does have any control over any customs fees applied to any order or shipment.

The Compleat Baldwin Brass Center
BaldwinHardwareDirect.com
623 Penn Avenue
West Reading, PA 19611

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