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Privacy Policy

Our Company is a website of The Compleat Baldwin Brass Center. 

Our postal address is: 
Baldwin Brass Center
623 Penn Avenue
West Reading, PA 19611

We can be reached online through our online Customer Service Center and via phone at (800) 358-2469

Transaction Security 

We verify each transaction with the credit card company, processing orders only if the credit company authorizes it. Credit cards are charged when the order is ready to ship. Credit card numbers are safely discarded after a period of time, to ensure the safety of your personal information. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information entered on the website. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from http:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. 

Information You Give Us 

We receive and store any information you enter on our Web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing future shopping suggestions, improving our store, and fulfilling your order. 

Email addresses we receive are used to contact you concerning inquiries before, during and after your order is placed, solely concerning your order. An exception to this is our Newsletters (more information below). 

Emails and Newsletters 

Because we value your right to privacy, we do not sell or otherwise share your contact information to unrelated third parties. uses email as one of the primary methods of communicating with our customers. The emails we send may be related to a variety of issues, including: 
  • A direct response to an inquiry
  • Communication concerning an order (receipt, shipping confirmation, etc)
  • Promotional emails you have indicated you wish to receive. 
From time to time, we may notify you of special offers. If you create or save your Shopping Cart you may receive follow-up emails related to this Cart. You may unsubscribe at any time by following the simple instructions contained in the emails. Unsubscribing will not apply to any future Saved Carts that are created. If you have signed up to receive our promotional emails and wish to stop your subscription, you'll find easy-to-follow unsubscribe instructions in each promotional email. 

You may also unsubscribe by contacting us at 1-800-358-2469, or email

Baldwin Brass Center
623 Penn Avenue
West Reading, PA 19611